Frequently Asked Questions

From our prospects and new clients.

General FAQs

What does AssetAccountant™ (AA) do?

AA is cloud-based fixed asset depreciation software that calculates and journals depreciation.  It is best-of-breed software that handles large volumes of assets, multiple books with built in tax and depreciation rules for a number of jurisdictions and manages complex scenarios such as leases and components.


Is AA a web-based online product? Does it require any local desktop software installation?

AA is 100% cloud-based. No software installations required and the service can be accessed on any device with an internet connection. You receive the benefits of regular updates communicated monthly.

Does your software perform full asset management functionality I.e. for facilities management and maintenance?

Whilst AA supports a suite of custom fields and tracking categories at the asset level, the primary focus is depreciation calculation and journaling of fixed assets.

Do you integrate with any accounting software providers?

Yes. Currently we support deep integrations with QuickBooks Online, Sage Intacct and Xero. More integrations coming soon.

How can we be assured our data is secure, backed up and your service is reliable?

AA is ISO27001 certified and is audited annually for compliance. We can supply our Information Security Management System Schedule on request. This document details information about our systems, processes and backup procedures.


Which Tax depreciation methods do you support?

AA is fully compliant with and actively monitors the tax rulings for Australia (ATO) and New Zealand (IRD). AA supports the full range of methods available (E.g. Diminishing Value, Div43, Prime Cost, Straight Line, Blackhole Expenditure, Immediate and more). AA has a handy ATO/IRD lookup tool here: Fixed Assets Depreciation Life/Rate Lookup Tool

Do you support both Tax and Accounts depreciation calculations?

Yes. It is very easy in AA to see each set of numbers and run reports.

Does AA calculate depreciation AND amortisation?

Yes. You can setup your fixed asset register to have a separate Asset Group for intangible assets (then again by a parent grouping - optional) therefore separating amortised assets from the rest of your register.


Do you support Works in Progress (WIP)?

Yes, AA can import assets with a Tax and Accounts depreciation setting of NONE and separately group these assets/projects. Separately, each asset can be allocated a different purchase / first use date so depreciation is only posted after first use.

We report our assets to different business units. Does AA support this?

Yes. AA fully supports unlimited tracking categories (Classifications) which supports posting journal entries to different business units. Typically AA clients use this functionality for separating journal posting by cost centres, locations, projects, profit centres, etc.

How many custom field identifiers can we add to each asset?

AA supports as many custom fields as your register requires.

Which jurisdictions do you support?

AA is fully compliant with and actively monitors the tax rulings for Australia (ATO) and New Zealand (IRD). AA also basically supports other Asia-Pacific countries including Indonesia, Thailand, Singapore & Myanmar.

Can users create custom reports?

AA has a comprehensive standard suite of reports. They are not customisable as such, however all data in any view can be downloaded to CSV for further analysis.

Can you upload and attach documents to assets? E.g. Invoices or warranty documents.

Right now - No. But this feature is on our near-term development roadmap.

How often can journals be posted?

AA supports the best-practice monthly posting of depreciation journals to the General Ledger. Of course you can choose quarterly or annual posting also.

When assets are disposed of or written-off, does AA produce a journal entry for the disposal including adjustments to accumulated depreciation etc.?



Do you have a demonstration or trial account we can use to see if AA is right for us?

Yes. We will be delighted to setup a 14 day fully-featured trial account upon request.

The trial period is 14 days. What if we need more time?

No problems - Let your client representative know you need an extension and arrangements will be made to make sure your trial account and its data is not erased.

If we were to cancel our account, is the data ours and can we download it?

Yes - Your data in AA is always yours and you will have plenty of opportunity to download ALL of your account data. You can refer to our terms and conditions.

Do you have a helpdesk or knowledgebase?

Yes AA has both a ticketed support system and a knowledgebase at

How many Users can we have in our subscription?

AA’s pricing is based on the volume of assets/registers and the complexity of functionality your account requires. Not by how many Users. Feel free to invite as many Users or Administrators to your AA account as you wish. You can do this via the Register Settings tab.

How do you determine your subscription pricing?

Pricing is determined by 3 factors:

  • Asset volume
  • Register volume
  • Functionality requirements

Monthly pricing plans start from as little as $9AUD per month for a single register with basic functionality for up to 500 assets.

For accounting firms and corporate fixed asset depreciation register requirements, that are typically larger and more complex, contact us for annual subscription pricing.


I need to move my data across and set up integrations. Is this something AA can help with?

AA will provide support with uploading template data sets. If you require support managing your data or setting up integrations with an ERP such as Sage Intacct or Xero, please contact one of our implementation partners.

I have fixed assets in Xero (or in any ERP). Does AA automatically import this data?

No. You need to export your data from the existing system, which is usually quite simple, nominate an end period with Written Down Values (WDVs) for Tax and Accounts and include all relevant asset data. We have a full implementation guide you can download and follow at It has been designed and presented in signifiant detail to enable your delegation to lower cost resources.

Marco Abril - TPM Builders Team Member

From the initial contact with the team at AssetAccountant to the final implementation, we have received prompt and positive responses. The effective support service and continuous improvement makes AssetAccountant a product highly recommended to a wide variety of industries as well as to accounting firms.

Marco Abril - Financial Controller, TPM Builders